Popular questions from our customers
Why Linen Fabric?
Linen fabric is very strong, excellent absorbent and dries faster than cotton. Also, it is a natural and light material which has antibacterial, odor-resistant and moth-proof features. In the sewing process weuse high quality European linen for our products.
How should I wash my linen?
Linen loves to be washed. The linen material is softer and stronger (more durable) after each wash. The linen material can be washed by hand or washing machine using Gentle wash 40°C / 104°F function. If you would like to learn more about our linen care recommendations, click here.
What is it OEKO-TEX® Standard 100
We only use linen fabric certified by OEKO-TEX 100 standard certificate. This is an internationally recognised certificate which proves that the product does not have a harmful effect or impact on consumers. You can read more about it here.
How do I return or exchange an item?
We offer a hassle-free return policy that allows you to return items for any reason within 60 days. During this period, please ensure the item is in a condition suitable for resale.
If you are not satisfied with our product within this timeframe, please contact us via email to request a return label. We will promptly arrange the return process for you.
For the return process, you will need to email us or provide a note explaining the reason for the return or exchange. Please pack the item securely in a cardboard box and let us know the box's dimensions (length, width, height) and the item's weight so we can generate the appropriate return label. This is an essential step. Our Linen Times team will assist you throughout the process. Please be patient, and we will send you the return label via email as soon as possible.
Once our logistics team receives the returned item, we will immediately initiate the refund process. Refunds will be processed through the original payment method.
To expedite the refund process, you can also track the shipment of your return. Upon receipt of the item, please notify us so we can prioritize your return.
Could I make an order with the individual dimensions?
Yes, we are a flexible company, so we can offer individual solutions. Contact us through our contact form and we will make your fantasies and needs come true.
Where does your linen come from and where do you make your products?
Our linen is sourced from the flax-rich region of Normandy, France, ensuring natural, pesticide-free cultivation. We guarantee that our linens are 100% natural and contain no additives or pesticides, made from 100% European flax.
To provide the highest quality and craftsmanship at competitive prices, our products are carefully crafted and shipped from factories in mainland China. Skilled craftsmen bring our designs to life using top-quality softened European linen, certified by both EUROPEAN FLAX® and OEKO-TEX. You can read more about the certificates here
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Do you have any question?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.